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The overall objectives of this course are: 1) for students to learn about the requirements of ISO 30401; the expectations, skills, and ethics applicable to ISO auditors; and auditing techniques; 2) for students to be able to organize, plan, and conduct KM systems conformance audits for organizations seeking certification to the ISO 30401 standard. 


Enabling Learning Objectives:


  1. Explain the relationship between ISO and KM

    1. Discuss the history and definition of KM

    2. Discuss ISO and its history

    3. Discuss the ISO standards development process

    4. Discuss ISO audits and their considerations

  2. Explain how ISO’s Process Approach informed the development of the ISO 30401 requirements

    1. Explain What ISO Does

    2. Explain what ISO 30401 Does not do

    3. Summarize ISO 30401 Requirements for KM Systems

  3. Discuss the System of Accredited Certification

    1. State the accreditation process

    2. Describe the functions of those involved in the accreditation process

  4. Discuss the various audit types and practice the use of audit tools

    1. Describe the differences among audit types

    2. Explain the difference between legal compliance and conformity to ISO standards

    3. Practice using audit tools

  5. Explain the requirements to become an ISO Auditor per ISO 19011

    1. Describe ISO 19011 requirements for auditor competence

    2. Discuss required auditor traits and competencies

    3. Explain the certification process for ISO auditors

  6. Summarize the audit process from initiation to completion

    1. Discuss the audit planning process

    2. Identify audit objectives and scope

    3. Discuss selection of audit team members and leaders

    4. Explain audit activities

    5. Identify record types related to an audit program

    6. Discuss the different elements of an audit program

  7. Explain the different levels and types of documentation and requirements in ISO 30401

    1. Discuss the 4 document tiers

    2. Explain the difference between documents and records

    3. Summarize ISO 30401 required documentation and retention requirements

  8. Learn about and apply various audit techniques

    1. Describe and practice the role of an auditor and audit team leader

    2. Discuss the pros and cons of a preprepared checklist

    3. Summarize the benefits of a turtle diagram

    4. Describe how to use a checklist for process analyses

    5. Discuss the importance of using detailed notes to obtain objective evidence

    6. Discuss the pros and cons of sampling in audits

    7. Explain how to conduct an employee interview

    8. Practice various aspects of the audit process including compiling findings into an audit worksheet

  9. Explain the certification process and the audit cycle

    1. Explain the certification process for a management system

    2. Discuss the various aspects of the six phases of the audit cycle

    3. Summarize how ISO 19011 applies to the audit process

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